Wellbeing Support and Advice

We understand that in these unsettling and difficult times our West Jesmond families may need support in many different ways. We will do everything we can to make sure families get the support they need and signpost on to other services that may be able to help further.

The staff team will be keeping in touch with our families by phone and via email. If you would like to speak to one of the team whilst school is closed please text our Wellbeing Support line on 07938 443636, or email hello@westjesmond.newcastle.sch.uk.  Your message will be forwarded to the most relevant member of staff to get back to you during office hours.  

Many local and national services and charities are offering support and advice during this time. We will regularly keep this page updated with links to websites that you may find useful.  

Safeguarding children

Safeguarding our children and their families is our priority during this time. We have updated our Safeguarding Policy to reflect new Department for Education (DFE) guidance. 

If you have immediate concerns for the safety of yourself or others call 999.

If you think a child or young person is at risk, being abused or neglected, contact:

  • North Tyneside on 0345 2000 109 (office hours) or 0191 200 6800 (evenings and weekends).
  • https://my.northtyneside.gov.uk/category/488/are-you-worried-about-child                                                                                                  
  • Gateshead on 0191 433 2653 (office hours: Monday - Friday, 8.30am to 5pm) 0191 477 0844 (out of hours, at night, at weekends and bank holidays)   
  •  https://www.gateshead.gov.uk/article/3948/Worried-about-a-child-in-Gateshead-                  

Free School Meals

For those families in receipt of Free School Meals - information has been sent via email. If you think you should have received this email but have not, please text our Wellbeing Support line on 07938 443636, or email hello@westjesmond.newcastle.sch.uk.

Please find the link below with useful information about redeeming the vouchers.


If you are not currently in receipt of Free School Meals but would like to apply for them this can be done directly with Newcastle City Council- by clicking the link below:

Apply for Free School Meals

Support and advice (external links)
 Action for Children are offering online parenting support. From where to go for help to how to keep your children entertained at home - explore our advice and find useful resources here: https://www.parents.actionforchildren.org.uk/covid-19-advice-support.

Have a question about parenting? Our online coaches are available for free, confidential 1-1 live chat. We’re here to listen and support you. Visit https://talk.actionforchildren.org.uk/